Trapdoors; Shelter by JS-Horseman

All sales are final. Because each piece is handmade, we don't offer standard returns or exchanges for buyer's remorse or change of mind.

If your piece arrives damaged or lost in transit All items are insured during shipment. If your piece arrives damaged, contact us at info@kiramika.com within 48 hours of delivery with photos of the damage and the original packaging. If your piece never arrives and the carrier confirms it as lost in transit, contact us within 48 hours of the expected delivery date. Claims submitted without photos, or after the 48-hour window, may not be eligible.

For pickup orders, please inspect your piece at the time of pickup. We're unable to accept damage claims after pickup.

Depending on the artist, you'll receive either a refund or a replacement piece; availability may vary by artist and item. Approved refunds are issued to your original payment method, and processing times may vary.

If your piece is materially different from its listing Handmade work naturally varies piece to piece, so minor differences in glaze, color, or shape aren't considered a material difference. If your piece is materially different from its listing, contact us within 48 hours of delivery. Depending on the artist, we'll arrange either a refund (less the cost of return shipping and insurance) or a replacement once the original piece is returned.

If your package shows as delivered but you didn't receive it Contact us at info@kiramika.com within 48 hours of the delivery confirmation. We'll file an insurance claim. A refund or replacement is issued only if Kiramika determines the claim is valid and the insurer approves it. If either does not happen, no refund or replacement is issued.

Shipping address errors We're not responsible for orders shipped to an incorrect address provided at checkout. Reshipment fees may apply.

Gifts If your piece was purchased as a gift, any claim must be initiated by the original purchaser.

Kiramika reserves the right to update this policy at any time. The policy in effect at the time of purchase applies to your order.

Shipping We currently ship within the United States only. Some pieces are available for local NYC pickup only; check the item description for availability. Interested in international shipping? Reach out to info@kiramika.com.

Delivery fees are calculated per item; there's no flat rate. Refer to the item description for details, and be sure to select your fulfillment preference both when adding an item to your cart and at checkout.

Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address, and reshipment fees may apply.

Order cancellations Ready-made items can be cancelled within 24 hours of purchase. Made-to-order pieces cannot be cancelled once production has begun.

Ready-made items Ready-made pieces typically ship within 1–2 weeks of purchase and arrive within 2–3 weeks of your order date. Timing may vary by piece; check the item description for specifics.

Made-to-order items Lead times vary by artist, from about 2 weeks to several months. Review the item description before ordering. We'll follow up after your order is placed with a delivery estimate, and again once your piece is complete and ready to ship.

Tracking You'll receive a tracking number by email once your order ships.

Pickup Pickup availability varies by artist and item; check the item description. If you'd like to pick up your order, select the pickup option both when adding it to your cart and at checkout. The artist will reach out to arrange a time.

We're not responsible for delays caused by shipping carriers. Once a carrier confirms delivery, we'll file a claim if your package is lost or stolen. A refund or replacement requires both Kiramika's approval and the insurer's approval. See our Return & Exchange Policy to report it. We recommend a secure delivery location or signature confirmation for higher-value pieces.

Questions Reach out to info@kiramika.com. We aim to respond within 1–2 business days.

Kiramika reserves the right to update this policy at any time. The policy in effect at the time of purchase applies to your order.